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Subscription business, as its definition suggests, is based on a long-lasting relationship between you and your customers. Maintaining this relationship is then crucial for the increase of your revenue and your company’s successive growth. It is also no secret that acquiring new customers is much more costly than keeping the existing customer base. Putting all of this together, it becomes obvious why retention is one of the most significant metrics that you must regularly monitor. Retention report indicates how much of a certain asset (customers, subscriptions, MRR) remained active over time. Here you can see that retention of new users...
How truly effective are you in retaining your customers by offering them excellent support and services? How feasible does your business model seem in the long-term scheme of things? And finally, is your brand reputation truly as optimistic in reality as it is in your mind? Each web hosting business owner would like to know a clear-cut answer to those nagging questions. And everyone can because it is directly projected on different sorts of metrics that propel your business from within. And guess what – you have now the possibility to get into every nook and cranny of your operations...
It happens a lot that our clients glance at the full list of reports available in MetricsCube and cannot help but ask how and why there are so many of them. And every single time we are only too eager to emphasize the connection between the multi-surfaced nature of web hosting companies and the need for a detailed understanding of each of those layers individually. Through the rich variety of variables that MetricsCube allows you to keep monitoring on a regular basis (be that customers, services, or domains), we hope to help you see your business priorities in a better...
From time to time I keep hearing business owners ask: how come my competitor managed to increase their client base a few times faster than me, even despite having a very similar offering? Of course, there might be at least several reasons for such a dynamic growth, but more often than not the secret lies in making well-calculated investments focused around marketing and sales processes. Lifetime Value (LTV) is the factor that can help you prepare such an effective strategy. In a nutshell: Lifetime Value determines how much money you can expect from a single customer throughout their entire lifespan...
After two thick updates with multi-branding and supercharged performance as their focal points, another wave of impactful change has swept through MetricsCube. As always, we have been moving forward with our ear close to the ground, not letting any piece of feedback that we picked up on the way go unnoticed. Stay with us on this short article for a preview of all novel accessories that you frequently asked for, and that are now on your “to-check-out” list! Create user accounts with separate ACL permissions As a head of the company you will often draw on the expertise of your...
Major changes require time and energy to deliver. But whenever we get down to transforming feedback collected from our clients into real-life solutions and performance upgrades, we always think of it as an investment. An opportunity to assure our audience that the trust they placed in our pioneering tool has not been for nothing. Today we have the pleasure of shedding some light on our most recent developments that will hopefully make your experience with MetricsCube even more personalized, effortless, and time-effective. Accelerated Reports Loading The entire skeleton of MetricsCube is based upon dynamically generated reports that, as of today,...
